Operations for the always-on web
From exchanges to launchpads to DAOs, we handle the unsexy ops that keep crypto businesses running. Global communities, multilingual support, 24/7 uptime, and the platform-safety work that doesn't make headlines but stops crises
Four pressure points we know cold
Global, multilingual communities
Your token holders are everywhere. Discord, Telegram, X, all need coverage in the languages your community actually speaks
24/7 platform support
Markets don’t close, neither does customer urgency. Tier-1 and tier-2 support staffed around the clock
Moderation and platform safety
Scams, impersonation, FUD, all need to be caught fast and handled without inflaming the community further
Compliance-aware operations
KYC for exchanges, sanctions screening, jurisdiction-aware customer handling, the boring work that keeps you out of trouble
Outsourcing teams plus AI departments, sized for crypto & web3
AI departments worth hiring
Customer Service is the obvious first hire for exchanges and platforms. It handles multi-channel volume in brand voice, with smart escalation
Customer Service
24/7 multi-channel support across Telegram, Discord, WhatsApp and widgets
See on the hiring board
Marketing
Community content, announcements, AMAs, and campaign management
See on the hiring board
Data Analytics
On-chain and off-chain dashboards, trend detection, weekly summaries
See on the hiring boardAbout Crypto & Web3 engagements
Exchanges, launchpads, token projects, DAOs, NFT platforms, and crypto-adjacent fintechs. The operational pattern is similar across all of them — we adjust the playbook, not the principles
Yes. Coverage is staffed around your community’s actual activity peaks, with overlapping shifts and escalation flows for crisis events
Yes, Thechainex is an official OKX affiliate. If your community or network is interested in trading, we can route them through our affiliate link, that’s the extent of the relationship though, we operate independently
Yes, that’s table stakes for crypto. Arabic, English, Turkish, Russian, Spanish, Chinese and others, depending on where your community lives
Running a crypto or Web3 business?
30-minute discovery call, no pitch decks. We’ll map your operational gaps and tell you straight what we’d take on in the first 90 days