Margin lives in the back office
Order ops, support volumes, returns, and supplier coordination quietly eat your margins. We compress the back-office cost of every order, while AI catches sales straight from chats
Four pressure points we know cold
Order ops that scale with promotions
Big sale weeks shouldn’t mean broken fulfilment. We staff and tool around your traffic curve, not a flat baseline
Multi-channel support
WhatsApp, Instagram DMs, Telegram, email, and phone all at once. Customers don’t care which channel, they want answers
Returns, refunds, supplier ops
The unsexy work that keeps customers happy and suppliers paid. We run it with audit trails and clear SLAs
Catching sales in conversations
A huge share of MENA orders happen through chat. Most brands lose them when their CS team isn’t equipped to close
Outsourcing teams plus AI departments, sized for e-commerce
AI departments worth hiring
Customer Service is the highest-leverage hire. It captures orders directly from chats, in your brand voice, in every channel
Customer Service
Captures orders from chats across WhatsApp, Telegram, Facebook and your store widget
See on the hiring board
Marketing
Content, social posts, and campaigns that actually drive store traffic
See on the hiring board
Finance
Reconciles transactions across gateways and flags margin anomalies
See on the hiring boardAbout E-commerce engagements
Yes. We staff around your traffic curve with flex capacity for known peaks. The team scales up before the spike, not in response to it
WhatsApp, Instagram DMs, Telegram, Facebook Messenger, email, phone, and your storefront widget. We map coverage to where your orders actually come from
Yes. Shopify, WooCommerce, Salla, Zid, custom builds, the team works inside your existing stack rather than asking you to migrate
Yes, that’s one of its core features. It reads buying intent in chat, confirms details, and creates orders in your back-end without a human in the loop unless escalation is needed
Running an e-commerce brand in MENA?
30-minute discovery call, no pitch decks. We’ll show you exactly where back-office cost can come down and where AI can catch missed orders