Operations that scale without breaking what’s working
As your business grows, processes break, tooling sprawls, and your team’s best hours get burned on coordination instead of building. We take the operational weight off your plate, with embedded teams that run, report, and improve
If any of these sound familiar, we should talk
- Founders and COOs feeling operational drag
- Teams 10 to 500+ people scaling faster than processes
- Mid-market and enterprise standardising operations
- Multi-channel businesses where coordination eats hours
- Companies opening new markets across MENA
Everything you’d expect from a real ops team
Process design & documentation
Maps of how work actually flows, plus the SOPs and tooling to keep it consistent as you grow
Managed back-office operations
Order management, data entry, reconciliation, scheduling, fulfilment ops, day-to-day delivery
Vendor & supplier management
Supplier vetting, contract ownership, performance tracking, escalation handling
Customer support operations
Tier-1 and tier-2 support, multi-channel coverage, SLA-backed response times
Reporting & operational dashboards
Live dashboards built around your KPIs, weekly written summaries, monthly steering reviews
Quality assurance & SLA management
QA frameworks, error-rate tracking, continuous-improvement cycles tied to measurable outcomes
Three models, sized to your stage
Embedded Team
A dedicated, long-term operations team that works as part of yours, with weekly reporting and a single point of contact
Best for ongoing scale or new-market expansion
Project-Based
A defined transformation, like setting up a new ops function or migrating to new tooling, with a fixed scope and timeline
Best for one-time fixes or system rollouts
Retainer
A flexible monthly retainer for ongoing optimisation, audits, and second-pair-of-eyes work
Best when ops is OK but stretched thin
A simple, repeatable process
Discover
30-minute call, then a focused audit of your current state, pain points, and opportunities
1 week
Design
We propose a focused engagement with clear scope, timeline, deliverables, and pricing
1 week
Deploy
We embed, build, and run. Weekly written reports, single point of contact, defined SLAs
Ongoing
Scale
We expand what works and retire what doesn't, so your team grows without your costs spiraling
Quarterly review
Anonymised case study coming soon
We’re publishing our first detailed case study with real numbers shortly. In the meantime, the fastest way to see what we’d do for your business is a 30-minute discovery call
Book a discovery callAbout Operations Outsourcing
First wins typically land in weeks 2 to 4. We start by stabilising the most painful workflows, then expand. By the end of week 8 you should have a written report showing measurable change
Yes, embedding alongside your team is the default. We're not here to replace anyone, we're here to lift the load so your in-house team can focus on what only they can do
Both options exist. Embedded team and retainer engagements take real ownership with SLAs. Project-based work can be advisory only, depending on what you need
From 10-person teams up through enterprise. The engagement model and team size scale with you, but the operating principles are the same
Thechainex is based in Jordan and serves clients across MENA and globally. Our delivery is remote-first, so we work effectively across timezones
Embedded teams: 12 months minimum, with quarterly reviews. Project-based: 4 to 16 weeks depending on scope. Retainers: month-to-month with a 30-day notice period
Ready to take ops off your plate?
30-minute discovery call, no pitch decks, no pressure. We’ll tell you straight if there’s a fit